Shipping Policy

Shipping Information

At EquipEdge, we aim to process and dispatch orders promptly while keeping our customers informed throughout the delivery process. We work with established Australian courier and freight providers to deliver products across Australia.

EquipEdge is operated by Stasa Solutions Pty Ltd (ABN 83 671 238 234).

Order Processing Times

Orders are processed during our normal business hours:

Monday to Friday: 9:00 am – 5:00 pm (AEST/AEDT)
Weekends and NSW public holidays: Closed

Most in-stock orders are dispatched within 1–2 business days.

Orders placed outside business hours, on weekends or public holidays will generally begin processing on the next business day.

If an item is temporarily unavailable, on backorder or requires additional processing time, we'll contact you with an update.

Shipping Costs & Freight Charges

Shipping costs for standard orders are calculated at checkout based on factors including the size and weight of the order and the delivery location.

Applicable shipping charges will be displayed before payment is completed.

Some bulky, oversized or heavy products may require a customised freight quote. Where this applies, it will be indicated where reasonably practicable and our team will contact you to confirm delivery arrangements and freight costs before the order is dispatched.

Delivery Timeframes Across Australia

Delivery timeframes vary depending on the destination, product type and freight service.

As a general guide, following dispatch:

Sydney metropolitan areas: approximately 1–3 business days.
Other metropolitan and major regional areas: approximately 2–7 business days.
Remote areas: approximately 5–10+ business days.

These timeframes are estimates only and are not guaranteed.

Bulky or specialised freight may take longer.

Once your order has been dispatched, you'll receive shipping confirmation and tracking information where tracking is available.

Delivery times may be affected by courier delays, weather, public holidays, peak periods, remote locations and other circumstances outside our reasonable control.

Bulky, Heavy & Oversized Items

Some products, including pallet jacks, materials-handling equipment and other large or heavy products, require specialised freight.

Delivery charges for these products may depend on the delivery location, weight, dimensions, unloading requirements and whether appropriate delivery access is available.

Where a customised freight quote is required, EquipEdge will confirm the freight cost and delivery arrangements with you before dispatch.

Additional charges may apply for services such as tailgate delivery, redelivery, remote-area delivery or other special delivery requirements.

Please contact us before ordering if you have questions regarding delivery of a bulky or heavy product.

Regional & Remote Deliveries

We deliver to many regional and remote locations throughout Australia. However, some products or freight services may not be available to all locations.

Additional freight charges or longer delivery times may apply to regional and remote areas.

If we are unable to deliver an order to your location under the shipping option selected, we'll contact you to discuss the available options.

PO Boxes & Parcel Lockers

Some products and courier services cannot be delivered to PO Boxes or Parcel Lockers.

For bulky products and orders sent by courier or freight carrier, a physical street address will generally be required.

Split Shipments

Orders containing multiple products may occasionally be dispatched separately due to product availability, warehouse location, size or freight requirements.

Where applicable, separate tracking information may be provided for each shipment.

Delivery Information Accuracy

Please ensure your name, delivery address, postcode, telephone number and other delivery information are correct when placing your order.

Additional charges may apply where an order needs to be redirected or redelivered because incorrect or incomplete delivery information was provided.

For bulky deliveries, someone may need to be available at the delivery address to receive the goods.

Damaged or Missing Deliveries

Please inspect your order as soon as reasonably practicable after delivery.

If your order arrives damaged, incomplete or appears to have been lost in transit, please contact us promptly with your order number and photographs where appropriate.

We'll work with you and the relevant freight provider to investigate and resolve the matter.

Nothing in this section limits your rights under Australian Consumer Law.