Returns & Refunds Policy

Our Commitment

At EquipEdge, we are committed to providing quality products and excellent customer service. If there is an issue with your purchase, we'll work with you to resolve it fairly and promptly in accordance with Australian Consumer Law.

Nothing in this policy limits or excludes any rights or remedies you may have under Australian Consumer Law.

EquipEdge is operated by Stasa Solutions Pty Ltd (ABN 83 671 238 234).

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced where goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-Mind Returns

EquipEdge accepts eligible change-of-mind returns within 14 days of delivery, subject to the conditions below.

To be eligible for a change-of-mind return:

The return request must be made within 14 days of delivery.

The item must be unused, uninstalled and in its original condition.

The item must be returned with its original packaging, manuals, accessories and components.

The product and packaging must be in a condition suitable for resale.

Proof of purchase must be provided.

The item must not be one of the products excluded from change-of-mind returns as outlined below.

Please contact EquipEdge before returning an item so we can provide return instructions and confirm the appropriate return process.

For approved change-of-mind returns, the customer is responsible for return shipping and freight costs, unless otherwise agreed by EquipEdge.

Original delivery or shipping charges are generally non-refundable for change-of-mind returns.

How to Request a Return

Before returning an item, please contact our team at sales@equipedge.com.au.

To assist us in processing your return, please provide:

Your order number.

The product details.

A description of the issue or reason for the return.

Photographs or video where applicable.

Once your request has been assessed, we'll provide the appropriate return instructions.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.

Where applicable, EquipEdge will arrange an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances and your rights under Australian Consumer Law, this may include repair, replacement or refund.

If goods appear to have been damaged during transit, please notify us promptly and provide photographs of the product and packaging to assist with our assessment.

Where a product is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law, return freight and associated costs will be handled in accordance with your rights under Australian Consumer Law.

Spare Parts, Electrical Components & Installed Products

Please check product descriptions, specifications, dimensions, model compatibility and part numbers carefully before ordering.

Unless required under Australian Consumer Law, we generally cannot accept change-of-mind returns for electrical components or other products that have been installed, connected, used or modified.

If you are uncertain whether a part is suitable for your equipment, please contact us before ordering.

Special-Order Products

Products specifically ordered, sourced or manufactured for a customer may not be eligible for change-of-mind returns.

This does not affect your rights under Australian Consumer Law where the product is faulty or otherwise fails to meet a consumer guarantee.

Bulky & Heavy Equipment

Some products, including pallet jacks, materials-handling equipment and other bulky or heavy items, may require specialised freight arrangements.

For eligible change-of-mind returns, the customer is responsible for arranging and paying for return freight, unless otherwise agreed by EquipEdge.

Where a product is faulty or otherwise fails to meet a consumer guarantee, freight and return arrangements will be handled in accordance with Australian Consumer Law.

Please contact EquipEdge before attempting to return bulky or heavy equipment so appropriate return arrangements can be made.

Assessment & Refunds

Returned products may be inspected to confirm that they meet the applicable return conditions before a refund, replacement or other remedy is processed.

Approved refunds will generally be issued to the original payment method.

We aim to process approved refunds within 2–5 business days after the returned item has been received and assessed. The time taken for funds to appear in your account after processing will depend on your payment provider or financial institution.

Items That Cannot Usually Be Returned for Change of Mind

Unless required under Australian Consumer Law, we generally do not accept change-of-mind returns for:

Used or installed products.
Electrical components that have been installed or connected.
Special-order or non-stock items specifically sourced for a customer.
Products that have been modified or altered.
Products or packaging that are damaged or no longer in resaleable condition.
Products damaged through misuse, incorrect installation or improper handling.

Normal wear and tear, misuse, accidental damage, improper maintenance or incorrect installation may also not constitute a product fault or warranty claim.

These exclusions do not limit your rights or remedies under Australian Consumer Law.