FREQUENTLY ASKED QUESTIONS

How do I find the correct part?

Have your model and serial number ready. Use our parts search or contact us and we'll help find the right part.

How much does shipping cost?

Shipping is calculated at checkout based on your order size and location. Bulky items may require a custom freight quote.

How long will delivery take?

Sydney metro: 1 to 3 business days. Other metro areas: 2 to 7 days. Remote areas: 5 to 10 or more days after dispatch.

What if my order arrives damaged or incorrect?

Contact us straight away with your order number and photos. We will arrange the correct part or a remedy as quickly as possible.

Can I return a part I no longer need?

Yes, within 14 days of delivery. The item must be unused, uninstalled and in original packaging. Contact us before sending anything back.

Who pays for return shipping?

For change of mind returns, return shipping is your responsibility. If the item is faulty or incorrect, we will cover it.

How long do refunds take?

Approved refunds are processed within 2 to 5 business days to your original payment method. Your bank may take additional time.

Do your products come with a warranty?

Yes. Products may include a manufacturer warranty and are covered by Australian Consumer Law guarantees which cannot be excluded.

Can I get trade or wholesale pricing?

Yes. Contact our team to discuss trade accounts and volume pricing for mechanics, dealers and businesses.

How do I contact you?

Call us on 0404 673 988 or email sales@equipedge.com.au. We are open Monday to Friday 9am to 5pm and Saturday 9am to 12pm.